Shipping policy
Free Worldwide Shipping
We offer free standard shipping on all orders, to every country we deliver to. There is no minimum order value.
Order Processing
Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation email when your order is placed, and a second email with tracking details once it has been dispatched.
Delivery Times
Our products are shipped from our international fulfilment partners. Estimated delivery times after dispatch are:
- United States: 7–15 business days
- Canada: 7–18 business days
- United Kingdom & Europe: 7–18 business days
- Australia & New Zealand: 7–18 business days
- Rest of world: 10–25 business days
These are estimates, not guarantees. Total time to receive your order is processing time plus delivery time.
Delivery can take longer than estimated during peak periods, or due to customs clearance, carrier delays, weather, or incorrect address details. We appreciate your patience if this happens — we will always help you track a delayed parcel.
Tracking Your Order
Once your order ships, you will receive a tracking number by email. Please allow up to 3–5 business days for tracking information to begin updating, as it can take time for the carrier to scan a parcel into their system.
If your tracking has not updated after 7 business days, contact us at hello@luran.store and we will investigate with the carrier.
Customs, Duties and Import Taxes
Orders shipped outside the country of dispatch may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay at checkout.
We have no control over these charges and cannot predict their amount. Customs policies vary widely between countries — please contact your local customs office if you are unsure what charges may apply.
If a parcel is refused at customs or returned to sender because import charges were not paid, we can issue a refund for the item once it is returned to us, less any shipping costs incurred.
Split Shipments
If you order more than one item, they may arrive separately and on different dates, as items can ship from different fulfilment locations. You will not be charged extra for this.
Incorrect Addresses
Please check your shipping address carefully before completing your order. We are not able to redirect parcels once they have been dispatched.
If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. Redelivery shipping costs may apply.
Lost or Missing Parcels
If your order has not arrived within 30 business days of dispatch, contact us at hello@luran.store and we will either send a replacement or issue a full refund.
If tracking shows a parcel as delivered but you have not received it, please check with neighbours and your local carrier depot first, then contact us and we will help resolve it.
Damaged in Transit
If your order arrives damaged, please photograph the item and its packaging and contact us at hello@luran.store within 7 days of delivery. See our Return and Refund Policy for how we handle damaged and faulty items.
Questions
For anything shipping related, email us at hello@luran.store.