Contact information
Contact Us
We are a small team and we read every message ourselves. Whether it is a question before you buy, an order that has not arrived, or something that is not working as it should — get in touch and we will sort it out.
This is the fastest way to reach us, and the best route for anything involving an order.
Response Times
We reply to all emails within 24 hours, Monday to Friday.
Messages sent on weekends or public holidays will be answered on the next business day.
What to Include
To help us resolve things on the first reply, please include where relevant:
- Your order number
- The name the order was placed under
- Photographs, if an item arrived damaged or is not working correctly
Business Address
6av sur #604, San Miguel, El Salvador
Please note that this address is for correspondence only. Do not send returns to this address. Contact us at hello@luran.store first and we will provide the correct return address and instructions.
Business Details
Luran
Email: hello@luran.store
Related Policies
- Shipping Policy
- Return and Refund Policy
- Terms of Service
- Product Safety, Precautions & Contraindications
A Note on Medical Questions
We are happy to answer questions about how the product works, how to use it, and what it is made from. We are not medical professionals and cannot advise on whether the product is suitable for a specific health condition. If you have a medical concern, please review our Product Safety, Precautions & Contraindications guidelines and consult a licensed healthcare professional.